Política de reembolso
Return and Refund Policy of The Farty Co.
1. Return Policy
Eligibility Window:
- Customers have 30 days from the date of receipt to initiate a return.
Condition of Returned Items:
- Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
Non-Returnable Items:
- For hygiene reasons, certain items such as underwear, swimwear, and similar products cannot be returned. Sale items are also non-returnable.
Return Process:
- To initiate a return, please contact our customer service team at hello@thefarty.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Refund Policy
Refund Eligibility:
- Upon receiving the returned item, our team will inspect it and process your refund if the item meets our return conditions.
Refund Processing:
- Refunds are processed to the original method of payment. Please allow up to [X number of days] for the refund to be credited to your account.
Partial Refunds:
- In cases where an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error, a partial refund may be granted.
Shipping Costs:
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at hello@thefarty.com and send your item to the designated return address.
4. Customer Service Contact
- For any questions or concerns regarding your return or refund, please contact us at hello@thefarty.com